San Jose Glass Repair
Car Windshield Repair Specialist
 

"Windshield Repair You Can Trust"

Frequently Asked Questions

Q: Are you just another high volume big company?

A: No, San Jose Glass Repair is a small company and takes pride in the work we do. Currently the owner is the only technician and has successfully owned and operated several small businesses. Our number one priority is to treat you, the customer, with the utmost professionalism and respect.

Q: Normally when a mobile repair person comes to me, they are never on time and I have to wait a long time. Do you do the same thing?

A: We make sure we are on time. We know your time is valuable.

Q: Why windshield repair?

A: If a rock chip or crack repair is done properly, the windshield repair can actually be better than replacing the window.

Q: Can a rock chip or crack always be repaired?

A: No, if the rock chip or crack damage is too large it should not be repaired. Also, we may advise you to replace the windshield if the damaged area isn't in a location that will lead to a long-lasting high-quality repair.

Q: What is a quality repair to you?

A: Most rock chip or crack repairs take under 30 minutes but sometimes they can take an hour. When doing a repair it is important to give the repair materials enough time to flow into the rock chip or crack. We do not rush this process. A rushed job looks bad and doesn't hold-up. We rely on our reputation so providing excellent repairs is the only thing we know.

Q: Do you try to sell me other services?

A: No, we are experts at windshield rock chip repair and will not try to sell you other products and services.

Q: Are you insured?

A: Yes, we carry general liability insurance through RLI insurance company.

Q: Do you offer a lifetime guarantee in writing?

A: Yes, we offer a lifetime guarantee and will refund the cost of the repair if the repair area cracks further, does not maintain optical clarity or does not pass inspection.





Q: Do you work with insurance companies?

A: Yes, we have established relationships with most insurance companies and can bill them directly.
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San Jose Glass Repair
"Windshield Repair You Can Trust"

 

© San Jose Glass Repair 2005

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